Terms and Conditions
These Terms and Conditions (“Terms”) govern the use of our website and the purchase of goods and services from [RBF Projects PTY ltd trading as RBF Progiene] (“we”, “us”, “our”). By accessing our website or placing an order, you agree to these Terms.
1. Products and Use
We supply and distribute chemicals and related products for commercial, industrial, and personal use.
Customers are responsible for ensuring that any product purchased is suitable for their intended purpose.
All products must be used, stored, and handled in accordance with applicable safety guidelines, instructions, and legal regulations.
2. Orders and Pricing
Prices are displayed on our website and may be updated without prior notice.
Orders are subject to availability. If a product is out of stock, we will notify you and provide alternatives or a refund.
We reserve the right to cancel any order due to pricing errors, fraud concerns, or regulatory restrictions.
3. Payment Terms
Payment must be made in full before dispatch of goods unless otherwise agreed in writing.
Accepted payment methods will be displayed on our website at checkout.
4. Shipping and Delivery
Delivery times are estimates only and may vary depending on product type, location, and courier services.
Risk in the goods passes to the customer upon delivery.
Certain hazardous products may require special shipping arrangements.
5. Returns and Refunds
Returns are subject to our Refund & Cancellation Policy (see below).
Products that are opened, used, or not in original condition may not be eligible for return due to health, safety, and regulatory reasons.
6. Warranties and Liability
We do not warrant that products will be fit for any particular purpose unless expressly stated.
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of business, or misuse of products.
7. Compliance and Safety
Customers are responsible for ensuring compliance with all applicable laws, regulations, and licensing requirements relating to the purchase, storage, and use of chemicals.
Safety Data Sheets (SDS) are available for all regulated products and must be reviewed by the customer prior to use.
8. Governing Law
These Terms shall be governed by the laws of the Republic of South Africa.
Any disputes shall be subject to the jurisdiction of South African courts.
Refund & Cancellation Policy
At [RBF Projects PTY ltd trading as RBF Progiene], we value customer satisfaction while maintaining compliance with health, safety, and regulatory standards.
1. Order Cancellations
Orders may be cancelled before dispatch for a full refund.
Once an order has been shipped, cancellations are not possible.
2. Returns
Due to the nature of chemicals, returns are only accepted if:
The product is defective or damaged on arrival.
The wrong product was delivered.
Returns must be requested within 7 days of delivery and accompanied by proof of purchase.
3. Non-Returnable Items
Opened, used, or partially used chemical products.
Products not in original packaging.
Custom or special orders.
4. Refunds
Approved refunds will be processed within 7–14 working days using the original payment method.
In cases where a replacement is preferred, we will ship the replacement product at no additional cost.
5. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective product).
Cookie Policy
This website uses cookies to improve your browsing experience and ensure the website functions properly. Cookies are small text files placed on your device when you visit our site.
We use cookies for the following purposes:
Essential cookies – Required for the website to function (e.g., checkout process, login, security).
Performance cookies – Help us understand how visitors interact with our site so we can improve functionality and content.
Preference cookies – Remember your settings (e.g., language or location) to make browsing easier.
Marketing cookies – May be used to deliver relevant promotions and advertisements.
By continuing to use our website, you agree to our use of cookies in accordance with this policy. You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website.
VAT Policy
At [RBF Projects PTY ltd trading as RBF Progiene], transparency is very important to us. To ensure our customers clearly understand how Value Added Tax (VAT) is handled on our website, we have outlined our VAT policy below:
1. Displayed Prices
All prices displayed on our website are inclusive of VAT.
This means that the price you see next to each product or service does include VAT.
2. VAT at Checkout
The applicable VAT rate is determined by South African tax regulations (currently 15%).
The final price you pay will be inclusive of VAT, and this will be clearly shown before you confirm your purchase.
3. VAT Invoices
Once your order has been confirmed and paid, a VAT-compliant invoice will be issued to you.
The invoice will clearly state the net amount, the VAT charged, and the total amount including VAT.
4. Business Customers
If you are purchasing on behalf of a business, you can use the VAT invoice for your own accounting and tax purposes.
Please ensure that all company details provided during checkout are accurate so that your VAT invoice is valid.
5. International Orders
For customers outside of South Africa, VAT handling may differ based on your country’s tax laws.
Where applicable, VAT or other import taxes may be charged by your local customs authorities upon delivery. These charges are not included in our pricing and are the customer’s responsibility.
Privacy Policy
Last Updated: [2025/09/11]
RBF Progiene (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, or use our services.
1. Information We Collect
We may collect the following types of personal and business information:
Name, company name, and contact details (phone number, email address, physical address).
Billing and delivery information.
Payment details (processed securely through our payment partners).
Any information you provide when requesting quotes, placing orders, or contacting us.
Technical information such as IP address, browser type, and browsing behavior when using our website.
2. How We Use Your Information
We use your information to:
Process and deliver orders.
Provide accurate quotes and invoices.
Communicate with you regarding orders, services, or promotions.
Improve our website, products, and customer service.
Comply with legal and regulatory requirements.
3. Sharing of Information
We do not sell or rent your personal information. We may share your information with:
Trusted service providers (e.g., delivery partners, IT support, and payment processors).
Authorities or regulators if required by law.
4. Data Security
We implement reasonable technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.
5. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences in your browser settings.
6. Your Rights
You have the right to:
Access the personal data we hold about you.
Request corrections or updates to your information.
Request deletion of your personal data, subject to legal and contractual obligations.
Opt-out of marketing communications at any time.
To exercise these rights, please contact us at:
📞 +27 63 328 6079
7. Data Retention
We retain personal information only as long as necessary for business operations, legal compliance, and customer support.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
RBF Progiene
📞 +27 63 328 6079
